Retail - Whale

AI Solutions for Luxury & Fashion Retail Industry

Seamlessly integrate online marketing with offline operations, optimizing the entire retail value chain to drive sales and enhance customer experiences.

Case Studies Try a Demo

Omnichannel Engagement

Integrate online and offline content ecosystems, using smart content generation and cross-channel distribution to precisely drive online traffic to physical stores.
Intelligent Operations & Sales Improvement

Automate store audits to ensure operational standards, analyze service conversations with AI, and scale best practices to enhance team performance.
In-Store Experience & Conversion Boost

Track customer journeys and fitting behaviors in real-time, quantify service interactions, identify experience bottlenecks, and systematically increase conversion rates.

Powering omnichannel business growth by reshaping seamless customer experiences.

Omini-channel Marketing & Online-to-Offline Conversion

A central AI-powered content platform enables seamless planning, creation, and cross - channel publishing, and performance tracking on platforms like Instagram, TikTok, and Meta. This enhances brand awareness and effectively drives online traffic to offline stores.
Customer Journey & Experience Optimization

Track the complete customer journey - from entry and browsing to fitting and purchase. Analyze customer pathways, fitting room conversion rates, and staff service interactions to identify bottlenecks and boost overall conversion rates through data-driven insights.
Merchandising & Layout Optimization

Utilize heat mapping, customer flow analysis, and zonal affinity insights to identify high- and low-attention areas. Optimize product placement, store layout, and promotional displays to maximize retail space value.
Store Operations & Smart Auditing

24/7 AI-powered inspections automate routine audits for staff presence, uniform adherence, and planogram compliance. The system supports LBS check-ins, task assignment, and result confirmation, ensuring standardized operations and significantly reducing management costs.
Service Excellence & Sales Management

Leverage AI-powered conversation analysis to quantify service quality - including assistance duration and engagement rates. A unified platform monitors sales performance across all stores and regions, helping to identify and scale best practices to elevate overall team performance.